Help Center & Knowledge Base
Information about using KRILX, reviewing credit costs, account controls, and sharing content. For questions that require account-specific help, contact support.
Frequently asked questions
Credit use may depend on the tool, model, duration, resolution, number of outputs, and other selected options. The applicable cost is shown or confirmed when you submit a request. Credits are not money or stored value. See the Terms of Service for the full rules.
Credit returns, if any, are handled under the in-product policy and are not cash refunds. Check the task and credit history in your account. If a balance appears incorrect, contact support and include the relevant task or creation identifier.
Community features may let you publish a creation or profile information. Review the visibility choice before sharing: public content may be visible to others, and unlisted content may be accessible to anyone with its link. See the Privacy Policy for details.
Rights can depend on the content, the selected model, third-party terms, and applicable law. The Terms of Service explain the rights you grant us and important limitations. Review the relevant model and provider terms before commercial use; KRILX does not guarantee that every output is unique or non-infringing.
Available plans, prices, billing intervals, and payment methods are shown in the app and checkout. Payments are initiated through hosted Flutterwave checkout. The final purchase-specific checkout information controls.
Use the billing controls available in your account or contact support. Subscription cancellation and account deletion are separate actions. Review the Terms of Service and confirm the cancellation status in your account.
Use account controls where available or contact [email protected] for a privacy request. Account deletion is not subscription cancellation. The Privacy Policy explains retention, deletion processing, and your rights.
You must be at least 18 years old and the age of majority where you live. See the Terms of Service for details.
Contact support
Still stuck? Email [email protected]. The form opens a draft in your email application; this website does not send or store your message.